The results of the C-support customer satisfaction survey
In 2022, a customer satisfaction survey was conducted on the support of C-support. For this purpose, 1991 patients were approached, divided over three phases of the C-support aftercare trajectory (at the start, during and after). 465 of them completed the questionnaire. They gave their opinion on various aspects of our support: In general, about the aftercare trajectory, the different types of aftercare, the contact frequency and the satisfaction with the different care providers and the referrals. The personal health environment, the ease of use of Solvio and the use of communication tools were also included in the questionnaire.
Satisfaction and areas for improvement
In general, satisfaction was high, with an average of 8,7 on a scale of 10. However, a number of points for improvement did emerge. Particularly with regard to our legal and financial advice and the use of the online care file. These will of course be addressed. The results of the focus groups included in this underline in particular the importance of what C-support already does and what we are working on. Many wishes relate to better information provision, both for patients and professionals. These are partly matters that we are and will be addressing in our communication and activities in the field of (further) training. Other suggestions:
- Attention to long-term effects and possibilities; What can C-support do for patients after 1 or 2 years of illness?
- Stimulating (biomedical) research.
- More clarity and information about the role of C-support.
- More information about research results and promising treatments.
- Learn more about new developments.
- Improve the findability of information.
- Pay more attention to specific themes, such as children with post-COVID, the situation of self-employed people, learning to cope with the disease and various psychosocial complaints.
