We're passionately committed to providing excellent care and support for patients every day. To better understand what's going well and where we can improve, we asked patients about their experiences. The results of the patient satisfaction survey show that patients greatly appreciate the support provided by C-support. Our broad perspective on the disease is appreciated and is also important to patients. We also cautiously conclude that services provided in the regular field for these patient groups are still inadequate. We use these results to inform policymakers and other stakeholders about the societal value and the indispensable role that C-support plays.
In the week of September 10th, 25.390 patients were invited to complete a patient satisfaction survey. 5.004 responded, representing 20%: a representative response rate.
Key findings
The key results from this patient satisfaction survey are presented below.
Overall satisfaction
First, we asked our patients about their satisfaction with our services. C-support received a score of 8 or higher from over 61% of participants. This brings the average score for C-support to 7,6.
All habitats
C-support looks not only at physical symptoms but also at how the patient feels and what's happening in their life as a result of their illness. Consider, for example, the impact of illness on work, studies, relationships with partners, or interactions with friends, and how to cope with these. We asked patients how important they consider this broad perspective. More than 95% of patients indicated that they consider this broad perspective very important.
Conversation topics
We asked participants about the various topics discussed in their conversations with our aftercare advisors to gain a better understanding of what patients' questions focused on:
- In 61% of the participants the cause of the disease was discussed;
- 94% of the participants discussed their physical complaints;
- more than 79% discussed the mental complaints resulting from the disease;
- In approximately 74% of cases, the impact of illness on contact with the environment was a topic of discussion;
- About 76% of respondents discussed the impact of their illness on work, education and financial situation.
Show way regular field
We investigated the extent to which we were able to guide patients to appropriate care or support within the regular system. This was the case for over half of the participants. This was more often the case with other healthcare providers (over 90%) than with support staff (almost 30%). Examples of healthcare providers include general practitioners, occupational therapists, physiotherapists, medical specialists, and so on. Examples of support staff include social support workers (WMO) officers, client support workers, UWV employees, and so on. Where patients were directed to another healthcare provider or support staff member, over 80% of them actually went. Where no referral was made, approximately 20% of participants indicated that this would not have been possible. This could be due, for example, to the fact that the regular system is not yet sufficiently equipped for this.
Experiences with specific services
We also asked about experiences with specific services or service-providing functions within C-support. We will incorporate the results into the further development of our services.
Closing note
The conclusion is that patients greatly appreciate the support provided by C-support and that our services are and will remain necessary. We will continue to work towards this in 2026.
